This Privacy Policy outlines how On The Rocks Retreats collects, uses, and protects your personal information when you interact with our services, including booking accommodations, staying at our property, using our website, and communicating with us. We are committed to safeguarding your privacy and comply with all applicable data protection laws.
INFORMATION WE COLLECT:
• Booking Details: Name, contact information (email, phone number), billing address, passport details where necessary, arrival/departure dates, room preferences.
• Payment Information: Credit card details, billing address.
• Communication Details: Correspondence with our staff via email, phone, or chat.
• Stay Information: Room details, special requests, guest feedback.
• Website Usage: IP address, browsing activity, cookies.
HOW WE USE YOUR INFORMATION:
• Booking and Accommodation Management: To process reservations, manage your stay, and provide guest services.
• Communication: To send booking confirmations, important updates, and poststay feedback requests.
• Personalized Experience: To tailor your stay based on your preferences and past interactions.
• Marketing and Promotions (with opt-in): To send targeted offers and updates about our services.
• Compliance and Security: To comply with legal obligations, prevent fraud, and maintain security of your data.
SHARING YOUR INFORMATION:
• Third-Party Service Providers:
We may share your data with trusted third-party vendors who assist us with operations like payment processing, booking systems, and customer support.
• Legal Requirements: We may disclose your information as required by law or to comply with a court order.
YOUR PRIVACY CONTROL:
• Access and Update: You can access your personal information and request
updates by contacting us.
Data Security: We implement reasonable security measures to protect your personal data from unauthorized access, use, or disclosure, including encryption and access controls.
